We found a match
Your institution may have access to this item. Find your institution then sign in to continue.
- Title
Customer Awareness and Preferences Toward Competing Hospital Services.
- Authors
Woodside, Arch; Shinn, Raymond
- Abstract
Does unaided awareness of a hospital affect former patients' preferences for and intention to use the medical services of that hospital? Do customer preferences toward hospitals influence their intentions to use the medical services of those hospitals? To what extent does satisfaction with previous hospital stays affect former patients' retentions to return to the same hospital? The authors provide some tentative answers to these questions. The results of an exploratory field study of former inpatients of one hospital are reported. Several recommendations for research and hospital marketing strategies are provided.
- Publication
Journal of Health Care Marketing, 1988, Vol 8, Issue 1, p39
- ISSN
0737-3252
- Publication type
Academic Journal