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- Title
AN INVESTIGATION OF EXPERT AND NOVICE PROBLEM SOLVING STRATEGIES FOR KNOWLEDGE INTENSIVE TASKS.
- Authors
Glass, Richard S.
- Abstract
Experts and novices were both observed to utilize the same hypothetico-deductive problem solving strategy to diagnose two knowledge intensive software diagnosis tasks of varying familiarity. We found significant differences in the implementation of the strategy by skill groups. The differences lie in the experts' superior ability to: (1) conduct directed information search sequences that generate hypotheses for the diagnosis of the problem, (2) recognize the implications of the findings of a search for potential diagnosis solutions (generate hypotheses) and (3) direct the search to find relevant data that would verify the hypotheses. The implications of the findings for research and development of computer-based decision-aids are discussed.
- Publication
Journal of International Business Strategy, 2008, Vol 8, Issue 1, p89
- ISSN
1552-2903
- Publication type
Academic Journal