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- Title
Impact of Following ISO 9001:2008 on Firm's Performance : A Study on Influence of Internal Integration in Some Selected Readymade Garments Firms in Bangladesh.
- Authors
Tabassum, Tahsina
- Abstract
The study sought to establish how the performance of the garments firms is influenced by following and continuing ISO 9001:2008 i.e., Quality Management System practice on proper internal integration. The purpose of the study is to highlight the factors of internal integration in garment industries that ensure ISO 9001:2008 continuation. The study covers 4 certified garments firms from both Dhaka and Chittagong. 106 respondents were asked for opinion. With the help of structured questionnaire the survey was carried out by using random sampling technique with the results of 88.33% responses. The variables are classified into two categories; dependent and independent variables. In this study, firm's performance like 'production goals', 'quality goals', 'human resource goals' and 'reputation' fall under dependent variable category. On the contrary, factors responsible for internal integration sub divided into 'top management commitment', 'HR involvement' and 'internal audit' fall under independent variable category. Relevant literature was also studied and SPSS 16.0 version has been used for reliability, descriptive, and regression analysis. The study shows positive relationship and the result clearly indicates that 45% of firm's performance can be influenced by practicing ISO 9001:2008.
- Publication
ASA University Review, 2017, Vol 11, Issue 2, p117
- ISSN
1997-6925
- Publication type
Academic Journal