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Title
How Do You compare?
Authors
Gupta, Pradeep; Nandiwada, Siva
Abstract
The article focuses on benchmarking to improve business performance through identification of appropriate metrics, actions, and goals. It says that comparing the key metrics across the balanced scorecards' four key dimensions, including operational excellence, can help a business improve its performance. It notes that there should be awareness of pitfalls in benchmarking by organizations including program management, agility, and competitive information access.