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- Title
How healthcare CRM can drive profitability and efficiencies in toxicology labs.
- Authors
Janowiak, Diane
- Abstract
The article offers tips on how healthcare customer relationship management (CRM) can help improve the profitability and efficiency of toxicology laboratories. Topics discussed include the importance of healthcare relationship management (HRM) platform as a tool in consolidating the clinical and business data of a toxicology lab. It also cites the case of toxicology lab Drugscan and how it set up an internal review and approval process to help determine the profitability of the business.
- Publication
Medical Laboratory Observer (MLO), 2018, Vol 50, Issue 7, p62
- ISSN
0580-7247
- Publication type
Periodical