We found a match
Your institution may have access to this item. Find your institution then sign in to continue.
- Title
The Effect of Phlebotomist Patient-Centeredness on Emergency Department Patients' Experience of Care.
- Authors
Aragon, Stephen; Maness, Lisa; McGuinn, Laura; Gesell, Sabina
- Abstract
PROBLEM: Little is known about the patient-centeredness of phlebotomists or its influence on patients' experience of care. The aims of this investigation were to determine if: phlebotomist patient-centeredness influenced emergency department (ED) patients' experience of care, by how much, and if the influence was robust across samples. DESIGN: A two-factor multigroup structural equation modeling design was employed, with asymptotic distribution free estimation, and three national random samples of ED patients. The hypothesized phlebotomist patient-centeredness model was subjected to goodness of fit, measurement invariance, and competing model experiments. RESULTS: Evidence supported the hypothesized model's fit and robustness across samples (χ² (21) = 22.92, p = .35; χ²/df= 1.09;RMSEA= .01,p= 1.00, SRMR =.031, CFI = .99). It was further supported by small standardized residual covariances (<2.0). Effect sizes were directionally appropriate, large, and significant (p<.001). The patient-centeredness of phlebotomists explained 44 percent of the variance of ED patients' experience of care, (CI.90 = .351 - .513, p = .004). The model was sustained when compared to a competing model (χ²Δ (18) = 19.82,p = .34). The total standardized effects of phlebotomist patient-centeredness on experience of care, ratings of care, and likelihood to recommend the ED were .663, .604, and .654 respectively. IMPLICATIONS: The results reflect the positive influence of phlebotomist patient-centeredness on patients' experience of care and potential for improving quality. This investigation offers an evidence-based phlebotomist patient-centeredness model for improving quality.
- Publication
Clinical Laboratory Science, 2016, Vol 29, Issue 2, p101
- ISSN
0894-959X
- Publication type
Academic Journal