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- Title
Patient Satisfaction with Hospital services, Physicians and NursesCareof Government Hospital in Sulaimani City.
- Authors
Bekhal, Niaz Mustafa Kamal; Amin, Abdalwahid; Rahim, Bestun Ibrahim Hama
- Abstract
Background: Patients' satisfaction is a person's feeling of pleasure or disappointment resulting from a service's perceived performance or outcome to his or her expectations. As this definition makes it clear, satisfaction is a function of perceived performance and expectations. This study was undertaken to evaluated patients' satisfaction level with the hospital services and health care providers among four government hospitals in sulaimani city. The data from 311 inpatients admitted to and stay in the hospital for any medical condition were collected by a face-to-face interview from November 2019 to February 2020. Standardized 4-point Likert scales ranging from satisfying to dissatisfying (1 to 4points) were used for all the 24 items in the questionnaire. Data analysis was performed using a statistical package of Stata (14.version). A frequency analysis was used for demographic data analysis. A person Chi-square test was employed to determine the association between the categorical independent variables. The participant's mean age was 37.9 SD 13.5 years with ages ranged from 14-85 years. The majority (86.5%) of the study participants were satisfied with the hospital services and environment while a small number 42 (13.5%) of them were dissatisfied with the issue. Almost 275 (88.4%) of the patients were revealed excellent nurse care and a very small number 36 (11.6%) was showed dissatisfaction. Also, 245 (79.1%) of the patients were satisfied with doctor care. Only 65 (20.9%) of them have a negative aspect of doctor care. A significant difference was found between the level of education and patients' satisfaction with doctor care (coefficient 0.88, p<0.05). Besides, a significant association was found between residence and hospital services (coefficient 0.63, p =0.05). In general, we have discovereda satisfaction level among our sample is considered high and indicates good care provided by health facilities in all hospitals. Further study required seeking the least satisfactory factor regarding doctor care.
- Publication
Indian Journal of Forensic Medicine & Toxicology, 2021, Vol 15, Issue 4, p1993
- ISSN
0973-9122
- Publication type
Academic Journal
- DOI
10.37506/ijfmt.v15i4.16994