We found a match
Your institution may have access to this item. Find your institution then sign in to continue.
- Title
Service Line Care Delivery Model for COVID-19 Patient-Centric Care.
- Authors
Mannan, Ashiq; Sutingco, Nick; Djurkovic, Svet; Reyes, Mary; Desai, Mehul; Groves, Soleyah; Garcia, Ivan; Azizi, Wali; Miner, Andrew; Elgawly, Sam; Trimble, Greg; Weisbruch, Paul; Osborn, Erik; Dean, Steven; Haider, Maruf; Erario, Madeline; Horgas, Patricia; Hodson, Erin; Lam, Brian; Bautista, Jennifer
- Abstract
OBJECTIVES: The COVID-19 pandemic has caused hospitals around the world to quickly develop not only strategies to treat patients but also methods to protect health care and frontline workers. STUDY DESIGN: Descriptive study. METHODS: We outlined the steps and processes that we took to respond to the challenges presented by the COVID-19 pandemic while continuing to provide our routine acute care services to our community. RESULTS: These steps and processes included establishing teams focused on maintaining an adequate supply of personal protection equipment, cross-training staff, developing disaster-based triage for the emergency department, creating quality improvement teams geared toward updating care based on the most current literature, developing COVID-19--based units, creating COVID-19--specific teams of providers, maximizing use of our electronic health record system to allocate beds, and providing adequate practitioner coverage by creating a computer-based dashboard that indicated the need for health care practitioners. These processes led to seamless and integrated care for all patients with COVID-19 across our health system and resulted in a reduction in mortality from a high of 20% during the first peak (March and April 2020) to 6% during the plateau period (June-October 2020) to 12% during the second peak (November and December 2020). CONCLUSIONS: The detailed processes put in place will help hospital systems meet the continuing challenges not only of COVID-19 but also beyond COVID-19 when other unique public health crises may present themselves.
- Publication
American Journal of Managed Care, 2022, Vol 28, Issue 3, pe80
- ISSN
1088-0224
- Publication type
Academic Journal
- DOI
10.37765/ajmc.2022.88731