We found a match
Your institution may have access to this item. Find your institution then sign in to continue.
- Title
ECONOMIC IMPACT OF NON-QUALITY COSTS IN ORGANIZATIONS.
- Authors
DIAMANDESCU, Andrei; POPESCU, Florin; IONIŢĂ, Virgiliu-Lucian
- Abstract
In this paper the authors aim to analyze the impact of the implementation of the quality system based on ISO 9001:2008, on the overall efficiency of the organizations. For this purpose non-quality costs will be defined, classified and evaluated and there will be made relevant proposals for highlighting and quantifying them. The approach is focused on studying the effects of the failures in quality and the cost of these failures, but also on nonquality and its assessment methodology and benchmarks to monitor the progress in improving quality. At the end of the paper some methods are proposed to improve the control of non-quality costs.
- Publication
Management Intercultural, 2014, Vol 16, Issue 2, p421
- ISSN
1454-9980
- Publication type
Academic Journal